FAQS

Who makes Fairysteps?

Everything is designed and made by me — Ren — in my woodland studio.

I’ve worked as a shoemaker since 2002, but started sewing dresses in the 1970s. Using traditional techniques and vintage machines, each piece is made slowly in small batches and added to the shop when ready.

 

Do you offer Made-to-order?

I used to offer made-to-order footwear and bags, but over the years I've gradually moved to a ready-made collection. It suits both my creative process and my life much better, allowing me to make each piece slowly and thoughtfully, without the stress of deadlines. Everything you see in the shop is handcrafted and ready to post.

 

What shoemaking materials do you use?

I use premium hides from gold-rated Italian tanneries. The palette is small and nature-led, usually includes — conker, and mossy green — chosen to age well and last for years. Occasional limited colours appear in small runs.

Soling is from Vibram, recognised for its supreme comfort and durability. I use various profiles - Zero Drop / Heel / Chunky Wedge. The soling is noted alongside the colour and size on each product dropdown.

 

Textile information

All garments are made using natural fabrics, often sustainable deadstock cottons, linens, or mixed fibres in knitwear for easy care. Every piece is finished to a professional standard.

Dresses are made with pre-washed, pre-shrunk materials. I recommend machine washing at 30 and line drying (avoid tumble drying) - pop your pinny on and peg it out!

Knitwear should be handwashed gently - laid flat to dry.

 

How do I care for my footwear / leathergoods?

Leather likes to be loved. Apply a good quality polish or balm such as Renapur on a regular basis to keep your shoes, bags and purses looking beautiful. With care your Fairysteps shoes or boots can last decades.

Ribbons can be handwashed to keep them clean if needed.

 

Delivery times

Expect 1–3 working days dispatch time (Royal Mail 48hr tracked). 

UK orders are fully insured. International orders are insured up to £250.

Available destinations include England, Scotland, Wales, Northern Ireland, USA, Canada, Australia & New Zealand. Shipping rates are shown at checkout. Tracking details are sent at the time of posting, but typically your UK order should arrive within 3 to 5 working days. International customers are responsible for any custom fees incurred on arrival. Sadly I am unable to post to European countries.

*USA customers only - I post via the Royal Mail PDDP scheme, tariffs pre-paid. Usual customs charges may apply as before.

 

Returns

Returns accepted within strictly 14 days from date of delivery - items must be unused, and in their original packaging only.

 

If you have any questions, feel free to get in touch