Delivery / Returns

Delivery costs are calculated at checkout and are based on the basket total. Orders for stock items are sent within 3 to 5 working days of purchase with a dispatch notification sent at time of posting. For MTO see item.

UK postage rates
Total £0.01 – £39.00 = £4.95
Total £39.01 – £90.00 = £6.50
Total £90.01 – £205.00 = £10.00
Total £205.01 - £250.00 = £12.00
Total £250.01 and up = £14.00

INTERNATIONAL postage rates
Total £0.00 – £30.00 = £12.00
Total £30.01 – £49.00 = £15.00
Total £49.01 – £90.00 = £20.00
Total £90.01 – £250.00 = £28.00 
Total £250.01 – £350.00 = £32.00 
Total £350.01 – £440.00 = £42.00 
Total £440.01 - £500.00 = £55.00
Total £500.01 and up = £65 / 70.00

UK Delivery information
UK footwear orders are sent insured via either Royal Mail or courier and should be delivered within 5 working days of dispatch notice. MTO see item.

International Delivery information
Your order will be shipped overseas insured by Royal Mail or courier. Delivery times can vary depending on the destination country but it can take a while. Please allow up to 21 days for your parcel to be delivered. International customers are responsible for any customs charges that may be incurred. I am afraid that custom charges are beyond my control and I am unable to offer quotes of what they might be. Please do check the customs rules within your country before ordering. It is most likely that there will be customs charges for European destinations since Brexit, do check.

Please check the Royal Mail International Incident page to see if there are any current restrictions for postal services from the UK to your country.

Returning goods - PLEASE READ!
I accept returned products within 14 days of date of delivery. MADE TO ORDER footwear can be returned as per conditions below. This excludes Special Orders as well as / Made to Order accessory orders / sales are final and are non returnable. 

To log a return please contact me with your name and the date of order. Return to: Ren Cuming, Fairysteps, Hitchcombe Farm, Moretonhampstead, Newton Abbot, Devon, TQ13 8QB, England. 

Items must be returned unworn / unused and in the new condition in which they were received, in their original packaging. Always try shoes on a clean carpeted surface to assess fit.

"Footwear should feel comfortably snug, not squished. ONLY when you are completely happy with the initial fit should you wear them. If worn, for any length of time at all, they cannot be returned. This includes walking around your home for periods of time to check for fit, simply because your foot will begin to imprint on the insole and the shoe will start to adopt the shape of your foot. It is the nature and beauty of handmade shoes, but it does render them unsuitable for reselling as new. Always trim your ribbons OR tie in double bows, long ribbons are a tripping hazard! Leather likes to be loved, polish regularly."

Please read the following:

Refunds EXCLUDE the initial and return delivery costs. Refund is not guaranteed and is subject to our review of the returned product. Parcels should be carefully packaged and insured to cover the cost of the item should they be lost. International customers are responsible for any customs charges that may be incurred, either way. Mark international returns clearly as 'Returned Goods' to avoid this.

Customers are responsible for taking accurate measurements following the detailed instructions given on each listing. I can only advise with the information you give me, and even then, on occasion you may have to pay to return footwear for a refund. Feet are fickle things and sometimes only actually trying on footwear can tell you if the fit feels right for you. I am afraid I do not offer an exchange service as such, or even custom remakes, so if you have changed your mind / or decided another pair in stock would suit better, then do please purchase them as a separate order and send the original shoes / boots back to me for a refund. This keeps my accountant very happy (tidy books) and reduces the likelihood of me being Told Off by them... thank you.

SPECIAL ORDERS - Are non returnable and are not covered under my 14 day return policy. Item's made for you using any colour / decoration / soling etc NOT offered on the product listing is deemed a Special Order and cannot be returned for refund or otherwise. 

DAMAGED PARCELS - If in the unlikely event that your goods have been damaged in transit then please KEEP ALL PACKAGING and send me clear photographs of the package as proof for me to file a claim on your behalf.